Reputation growth platform
Every customer experience is a chance to capture, manage and amplify your reputation.
Know what your customers think so you can continuously improve, manage issues privately and turn your reputation into one of your best assets.
Right now, one of your customers is having an experience with your business. It might be great. It might need work. Either way, it's important to know, and if it's not captured, that's an opportunity lost. That's what Customer Radar is here to do. You already do the hard part, showing up, delivering the service, doing your best by the customers in front of you. Customer Radar exists to make sure you get the opportunity to automatically capture, manage and amplify your reputation.
Reputation growth flywheel
A flywheel is all about building continuous momentum. Every action is an opportunity to make it move faster, to a point where it takes on a momentum of its own.
Customer Radar is your reputation flywheel. It enables you to attract more enquiries, convert them to customers, increase retention and automate the process of amplifying your reputation.
Features
One product, built around a simple idea: turn your reputation into your most powerful growth asset.
Here's how it works, from the first feedback request through to turning happy customers into your next ones.
It all starts with asking for feedback
Set it up once, and let Customer Radar do the asking or trigger feedback requests directly from your booking, appointment or business software, with no manual work required. Choose who gets asked, when, how often, and whether by email or text message, and automatically remind customers who haven't yet given feedback.
Attract
Get found by more of the right customers
Your reputation shows up everywhere new customers are searching, from Google to AI search tools and review sites, so you're easy to find and easy to trust before the first conversation even happens.
Convert
Turn more visitors into customers
Show real proof at the moment it matters. Share your live customer score and recent reviews on your website or any screen, so prospects see exactly why people choose you.
Retain
Stay closer to your customers than ever
Understand what your customer are telling you.
Keep your team in the loop.
Catch issues before they become a problem online.
Amplify
Let your happy customers do the talking for you
Invite customers to leave a review on Google or any other review site and automatically share your best feedback and reviews, turning every happy customer into your next one.
Attract more enquiries
Before a customer ever picks up the phone, makes a booking, commits to a purchase or sends an enquiry, they've usually already searched for you. Customer Radar keeps your reputation visible everywhere that search is happening now, not just Google, but the AI tools more customers are turning to first. That means a steady stream of genuine customer feedback and Google reviews working continuously in the background to build the trust and visibility that gets you found, chosen, and recommended.
Continuous visibility across Google Search and Google Maps
Discoverability in AI answer engines like ChatGPT, Perplexity and Google AI Overviews
Presence across review sites relevant to your business
A steadily growing, base of genuine customer reviews doing the work for you, automatically
Convert more enquiries to customers
Once someone finds you, the next question is whether they trust you enough to choose you over a competitor. Customer Radar puts real, live proof exactly where that decision gets made, your website or any screen your customers see, so prospects don't have to take your word for it. They see your actual, current customer rating and your most recent reviews, updating in real time.
Showcase a validated customer rating on your website
Display recent reviews and testimonials on your website
Works on any screen, your website, in-store displays, or wherever you want to build trust
Updates automatically, so what visitors see is always current
Retain more customers
Winning a customer is only the start. Retain is where Customer Radar earns its name, a continuous, real-time radar on how your customers are actually feeling, so nothing stays hidden and nothing gets missed.
Understand what your customers are telling you
All your feedback lives in one live dashboard, replacing guesswork with an ongoing, real-time flow of ratings, trends and comments.
Keep your team in the loop
Great feedback should be celebrated, and action-needed feedback should never sit unseen. Customer Radar shares feedback with your team automatically, so everyone stays connected to the customer experience they're delivering.
Catch issues before they become a problem
Not every customer is fully satisfied, and that's exactly why this matters most. Customer Radar gives customers a private way to tell you first, before an issue ever turns into a public review or a lost customer, and gives your team the tools to close the loop properly.
Amplify your reputation
Your best customers are your best marketing, if you make it easy for them to speak up. Amplify automates that step, turning everyday satisfaction into the reviews, referrals and social proof that feed straight back into Attract, so the more customers you delight, the more new customers you reach.
Automated invitations for customers to leave a Google review or any other review site
Automated referral offers customers can share with friends and family
Automatic sharing of your best feedback and reviews on social media
Your reputation is already working,
the question is -
Is it working for you,
or against you?
Your reputation is influencing buying decisions today, whether you're managing it or not. People check Google, ask AI, read reviews, talk to friends and listen to recommendations long before they ever contact you. So the real question isn't whether your reputation matters. It's whether it's helping customers choose you, or quietly sending them somewhere else.
Customer Radar turns everyday customer experiences into visibility, trust, loyalty and referrals, on a loop that keeps feeding itself. Attract new customers. Convert the ones deciding right now. Retain the ones you've already won. Amplify the ones who love you. Then round it goes again.
We live in a trust economy
The world has changed with access to information easier than ever before. The problem is how do we know what to trust and what not to trust?
People trust real customers more than any marketing messages. They want to know what your customers really think, they want to see up to date review they want to know that people like them trust you.
Most businesses let their best opportunities to build trust, literally walk out the door.
That means they miss out on capturing the hard earned trust they have created which is what helps build sustainability and fuel growth.
Customer Radar helps you capture those everyday experiences, turn them into continuous new reviews, and showcase the trust that creates growth.
85%
of customers trust online reviews as much as personal recommendations.
93%
of consumers read reviews before making a decision of which business to use.
Who is it for?
You run a business across more than one location, and it's hard to get a consistent view of how each one is really performing with customers.
You know your team delivers a good experience, but it's not showing up in the reviews, referrals or enquiries you'd expect.
You suspect prospective customers are choosing a competitor before they ever get in touch, and there's no way to know why.
Your staff are closest to the customer day to day, but rarely see feedback or get recognised for what's going well.
You've lost a customer over an issue that could have been fixed, if you'd known about it while there was still time to act.
You know asking for reviews and referrals matters, but it never happens consistently because it relies on someone to do it.
How do I use Customer Radar in my business?
Customer Radar plugs easily into your existing systems to automate the workflows, connect via our APIs or simply upload a CSV file anytime. From hands on to fully automated or somewhere in between, you choose how you want to run the programme.
To explore the best option for your business or to discuss a trial click the link below.
Frequently Asked Questions
Here are a few questions others asked that we are sharing with you.
How does Customer Radar help my online reputation stand out?
Customer Radar makes your everyday customer experiences visible where new customers are actually searching, Google, AI search tools, social media and review sites, so your business is easy to find and easy to trust before the first conversation even happens.
How does Customer Radar help me convert more enquiries into customers?
Customer Radar puts verified, authentic proof, your live customer rating and most recent reviews, right where a prospect is deciding, so they see real evidence of why people choose you, rather than picking a competitor who simply looks more trustworthy online.
How do I find out what my customers are really thinking?
Customer Radar replaces guesswork with continuous, real-time feedback, ratings, trends and comments, all in one live dashboard, so you always know how your customers actually feel, not just what you assume.
How do I get more customers to leave reviews?
Customer Radar automates the process of inviting customers to leave a review on Google or any other review site that's relevant to your business.
Is Customer Radar feedback software, review software, or something else?
Customer Radar is a reputation growth platform, not just feedback or review software. It connects customer feedback, reputation and retention into one continuous system built to drive new customer growth, rather than simply collecting ratings.
How does Customer Radar connect with my existing business software?
Customer Radar connects directly to your booking, appointment or business management software, so a feedback request is triggered automatically as soon as an appointment or transaction is completed, no manual work required.
What if I we can't connect with Customer Radar
That is no problem, we have multiple ways for you to trigger the feedback process. That could be sharing your data with us in a number of ways from semi automated to manually. You can also set a feedback invitation to trigger out of your existing management software.
How do customers actually give feedback?
Your customer receives a text, email, scans a QR code with a unique link. It's quick to complete, works on any device, and is designed to be easy for your customer to provide a rating and a comment.
Can I respond to feedback directly through Customer Radar?
Yes. Customer Radar lets you reply to any feedback privately, at any time, using templated or personalised responses, and track its status from received through to resolved.
How is Customer Radar priced?
Customer Radar is priced as a single product that scales with your business, for example, by number of locations, rather than by feature tier. See our pricing page for current plans.
Does Customer Radar help with visibility in AI search tools, not just Google?
Yes. along with enabling you to stay up to date with the like of Google reviews, the Customer Radar rating and review widgets which you add to your website are built to help your reputation show up in AI answer engines like ChatGPT, Perplexity and Google AI Overviews, as well as traditional search. This helps you be visible wherever people are looking for you.
What happens if a customer is unhappy?
Customer Radar gives your customers a private channel to share any feedback with you. You can be notified immediately so you respond directly to the customer and resolve any issues.
Does Customer Radar review gate?
No, Customer Radar does not review gate. Our process ensures our clients comply with any review gating requirements.
Capture, manage and amplify your reputation.
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