CUSTOMER RADAR
CUSTOMER EXPERIENCE REPORT

AUTOMOTIVE SERVICING & REPAIRS | 2021

Have you ever wondered how your business compares to your competitors? 

Customer Radar set out to answer that question in our Customer Experience Trend report for 2021.  

We looked at feedback from over 25,000 customers from 100+ businesses in the New Zealand Automotive Industry for 2021 to present the following:

What’s inside?

• Customer Experience Year in Review 
• Customer Experience Trends 
• Risks and Opportunities  
• Customer Feedback Trends